FAQ’S

How do I begin placing orders?

Simply go to www.mushroomcatering.com.au and follow the prompts to create a new account. Or contact us today via phone or email

P: 1300 687 476 or (02) 9568 2221   E:orders@mushroomcatering.com.au

What is the cut off time for ordering?

For all orders placed online we have a 3pm cut-off for next day deliveries. We do offer same day delivery via phone ordering only.

Do you cater for special dietary requirements?

We have a wide variety of special dietary menu options available, including vegetarian, vegan, dairy free and gluten free.

How will my order arrive?

All catering will be delivered in disposable, recyclable boxes. Should you require catering to be presented on VIP platters, a $15 fee will apply and must be specified at the time you place an order

All of our food is delivered ready to be enjoyed, When your driver arrives with your catering, ‘simply unwrap and serve’, no plattering is necessary, our chefs will arrange the food on platters before it leaves our kitchen.

 

Is there a minimum fee charge?

During the week Mushroom Catering has a minimum of $90 for all orders

How do I pay?

You can pay by cash, credit card, cheque or EFT.

For EFT payments:

Bank: St George

Account: Mushroom Catering

BSB: 112-879

Account Number: 449 144 645

For Cheque payments made payable to:

Mushroom Catering

Mushroom Catering accepts all major credit cards, except for Diners. Credit card payments will incur a merchant bank fee of 2%. Please note that payments are net 7 days. Invoices are automatically generated at your selected delivery time & sent to you via email.

If you would like to setup an account please contact our office to receive an accounts application form

How can I modify my order?

Simply log into your account with your password to amend orders. Or by phone or emailing our friendly staff. Mushroom Catering will do its best facilitate changes made with short notice.

Is there a delivery fee?

For all Sydney CBD deliveries there is a $5 delivery charge, Deliveries outside of the CBD may incur a small fee to cover tolls & expenses.

Who do I call if I need help with a quote or serving quantities?

You can either call our sales consultants directly on:

1300 mushroom or 9568 2221

Email us for a prompt reply to:

orders@mushroomcatering.com.au

 

My meetings been cancelled, how do I cancel a catering order?

We know schedules can change, but please let us know as soon as you can

You can cancel an order by contacting us via phone or email. Mushroom Catering will accept cancellation of orders 24 business hours before your scheduled delivery time for all office catering at no charge.

Within 24 hours of your scheduled delivery time a 50% fee is applicable

How do I know that my online order has been received?

Once we receive your order online, our consultants will review your order then will confirm your order online which will send a confirmation email to your email address used. For all orders placed via phone or email the same applies. Once it has been confirmed on our system an email will be sent to you.

Do you deliver on weekends?

Weekend deliveries are available on request – with 24 business hours notice where possible.

Minimum weekend orders are $300

Weekend Delivery fee is $50 per delivery for Sydney CBD, North Ryde, Inner-West and Eastern Suburbs

please enquire for fees outside these areas.